Cancelling an oRdeR

In accordance with Consumer Contracts Regulations, you have the right to cancel your order for no reason, up to 14 days after you have received your goods. You have a further 14 days to send your order back to us.

To be eligible for a return, items must be unused, unopened and in the same condition and original packaging that you received them.

On returning your order, please ensure that you obtain a “proof of postage” receipt as this will be required as proof in the unlikely event that we did not receive your parcel. You are responsible for the return postage cost.

When we receive your returned parcel, we will refund you the original price of the goods and the cost of the standard outbound delivery to you, within 14 days to your original method of payment.

Return Address

Langleys Rocky Road
25 Stret Kosti Veur Woles
Nansledan
Newquay
Cornwall
TR8 4GU

Faulty / Damaged Items

If you order arrives damaged or faulty please let us know immediately by emailing sales@langleysrockyroad.co.uk with your order number and nature of fault and we will replace or refund as appropriate at no additional cost to you.

PayPal

You can purchase items through our website using PayPal. We do not accept cash or cheque for online orders.

Credit/debit card details are never stored on our server and are handled securely by our payment processers Paypal, who is PCI DSS (Payment Card Industry Data Security Standard) compliant.

PayPal is a safer, faster, more secure way to pay online – your financial details are never stored. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud. Please see www.paypal.com for information on PayPal payments.

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